PERoPA – the nurse managers’ perspective

An international research collaboration examining patient and visitor aggression in healthcare organizations from the nurse managers' perspective.

Informationen zur Studie auf Deutsch.

Patient and Visitor Aggression (PVA) occurs in all clinical healthcare areas. Furthermore, PVA is an international phenomenon that affects healthcare professionals across the globe, causing considerable human suffering and incurring substantial financial costs.

International studies show that workplace aggression affects staff intention to change jobs or to abandon an occupation in healthcare altogether. Moreover, aggression reduces patient safety and quality of care.

To date, little is known about how nurse managers experience and manage PVA, although the link between leadership, workplace safety, job satisfaction and quality of care has been recognised.